Refund policy
Return & Refund Policy
Last updated: 16 June 2025
At ProBrandable, customer satisfaction is our top priority. While we work hard to ensure every product meets your expectations, we understand there may be times when things don’t go as planned. Please read our policy carefully before making a purchase.
🔁 Return Policy
Due to the nature of our dropshipping model and to keep our prices competitive, we only accept returns under the following conditions:
✅ Eligible Returns:
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Defective or damaged items
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Wrong item received
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Item not as described
You must contact us within 7 days of delivery to be eligible for a return.
To initiate a return, please email us at [Your Support Email] with:
Your order number
Photos of the product (showing the issue)
A brief description of the issue
Once your return is approved, we will provide return instructions. Do not send the product back to the manufacturer or address on the package.
💸 Refund Policy
We offer refunds under the following circumstances:
🟢 Full Refund:
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The item arrived damaged or defective
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The item was never delivered (after 45 business days)
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You received the wrong item
🔄 Partial Refund or Store Credit:
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The item is not as described, but still usable
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You prefer to keep the item instead of returning it
Note: Refunds will be issued to your original payment method once approved. Depending on your bank, it may take 5–10 business days to appear in your account.
❌ Non-Refundable Items
We do not accept returns or offer refunds for:
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Buyer’s remorse (e.g. “I changed my mind”)
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Orders with incorrect shipping addresses
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Sale or clearance items
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Products damaged due to misuse or mishandling
🔁 Exchanges
We do not offer product exchanges. If you received a defective item, we will send you a replacement or issue a refund, depending on your preference and item availability.
⚠️ Cancellations
Orders can only be canceled within 12 hours of purchase. After that, the order is automatically processed and we cannot make changes or offer a cancellation refund.
📞 Contact Us
Still have questions? We’re here to help!
📧 Email: support@probrandable.com
🕒 Support Hours: Monday to Friday, 9 AM – 5 PM (Atlantic Time Zone)