Shipping policy
Shipping Policy
Last updated: 16 June 2025
Thank you for visiting and shopping at ProBrandable. Below are the terms and conditions that constitute our Shipping Policy.
📦 Processing & Shipping Time
Order Processing Time:
Orders are typically processed within 1–5 business days. Please note that processing times may be extended during high-demand periods or holidays.
Shipping Time:
Since we work with global suppliers to bring you the best products, shipping times vary based on the destination. Below is a general estimate:
| Region | Estimated Shipping Time |
|---|---|
| United States | 7–20 business days |
| Canada | 10–25 business days |
| Europe | 10–25 business days |
| Australia/NZ | 10–25 business days |
| Rest of World | 15–30 business days |
Note: These are estimated time frames. Delays may occur due to customs, weather conditions, or logistics provider issues.
🚚 Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 3–7 business days for tracking updates to reflect.
🌍 International Shipping
We currently ship to most countries worldwide. Some remote areas may not be supported. If you're unsure whether we ship to your location, feel free to contact us before placing your order.
Customs & Duties:
All international orders may be subject to customs duties and taxes, which are the responsibility of the customer. [Your Store Name] is not responsible for any delays caused by customs clearance.
❗ Incorrect Addresses
Please ensure that all shipping information is correct at the time of checkout. We are not responsible for orders delivered to incorrectly provided addresses. If you realize an error after placing an order, please contact us within 12 hours to attempt changes.
📬 Lost, Delayed, or Stolen Packages
ProBrandable is not liable for lost or stolen packages marked as delivered by the carrier. However, we will assist you in filing a claim with the shipping carrier and will do our best to help.
If your order has not arrived within 45 days, please contact us and we will investigate or offer a resolution.
📞 Contact Us
If you have any questions regarding shipping or your order, please reach out to us at:
📧 Support@probrandable.com
🕒 Support Hours: Monday to Friday, 9 AM – 5 PM (Atlantic Time Zone)